mom iptv FAQ: straight answers

mom iptv is a prepaid IPTV subscription: live TV channels, films, series and sport delivered over your internet connection to a player app on your TV, streaming stick, phone or computer. You choose a plan length, we send your login details, and you watch on the screens you already own — no dish, no cable box and no engineer visit.

Line-ups change over time and depend on availability, so we never promise a specific channel in advance on the website. If one channel or event matters to you, ask us on WhatsApp before you order and we will give you a straight answer.

Line-ups change, so rather than publish a list that goes out of date, we answer specific questions. Tell us the channels, countries or events you care about on WhatsApp and we will tell you what to expect.

Many channels are offered in HD, and the app often shows SD, HD or 4K versions where they exist. The picture you get also depends on your connection and device.

Yes. Most live channels come with an electronic programme guide (EPG) that shows what is on now and next. How it looks depends on the player app you use.

Most player apps include parental controls that lock categories or channels behind a PIN. We can show you where the setting is in your app.

There are four plan lengths: 1 month $17, 3 months $33, 6 months $44, 12 months $65. Every price is a single payment for the whole period, so the 12-month plan works out at $5.42 a month. Full details are on the subscription plans page.

No. You pay once for the period you choose, and nothing is taken from your card afterwards. When your plan is about to end, you decide whether to renew — just send us a message.

Tell us how many screens you want to use at the same time before you order and we will tell you which option fits.

Ask us on WhatsApp. We will tell you whether a test is available for your device right now, and what it includes. Our free trial page explains what to check during a test.

No. Every plan gives you the same channels, films, series and support. The only difference is how long it lasts — and the longer plans cost less per month.

Yes. Message us before your current month ends and we will explain how to move to a longer plan without losing any days.

Yes — keep the payment confirmation and our activation message. They are your proof of purchase if you ever need support or a refund.

We confirm the available payment methods on WhatsApp when you order. Before paying, read our secure payment page so you know how to recognise our official payment channels.

Our prices are in euros. If your card is in another currency, your bank converts the amount at its own rate and some cards add a small foreign-transaction fee. Cards and apps without overseas fees avoid this.

Smart TVs (Samsung, LG, Android TV and Google TV), Amazon Fire TV Stick, Android TV boxes, Apple TV, iPhone, iPad, Android phones and tablets, and Windows or Mac computers. If you have something older or unusual, check the compatible devices list or ask us before you order.

Sets made before about 2017 often cannot install current player apps. If yours cannot, an inexpensive Fire TV Stick or Android TV box plugged into the HDMI port is usually the easiest fix — and often smoother than the TV’s own apps.

Roku’s store has very few suitable player apps, so we do not recommend it. A Fire TV Stick, Android TV box or Apple TV gives a much better experience.

Some portal-style set-top boxes can be used. Send us the model before you order and we will confirm whether we can set it up.

Some player apps support Chromecast or AirPlay, but casting adds an extra link that can cause stutter. Installing the app directly on a TV device is more reliable for live sport.

Yes. Install the player on the new device and enter the same login details. If your app uses a device ID, send us the new one and we will move it across.

As soon as your payment is confirmed, we send your login details on WhatsApp or by email, together with the app to install for your device. We confirm the expected activation time when you place your order.

As a rule of thumb, allow about 10 Mbps for a steady HD picture and 25 Mbps or more for 4K, on the device you are watching — not just at the router. A network cable or 5 GHz Wi-Fi makes far more difference than a faster broadband package.

They are two ways of giving your app the same subscription. A login uses a server address, username and password (often called an Xtream login) and loads the guide and on-demand library neatly. An M3U link is a single web address with the playlist inside it — handy for apps that only accept a link. We send whichever your app needs.

It depends on your device, and app availability changes, so we send our current recommendation with your login details. Avoid apps that ask for payment before you have entered your login, unless we have suggested them.

Open the app settings, refresh or update the EPG (programme guide) and check that the time zone matches your location. The first guide download can take a few minutes on slower devices.

We guide you step by step on WhatsApp, with screenshots where it helps. For apps that use a device ID, you send us the code on your screen and we add your subscription from our side.

Allow around 15–20 minutes the first time, once your login has arrived. Fire TV Sticks that need the Downloader app take a little longer; after that, opening the app takes seconds.

We confirm the expected activation time when you place your order. Check your WhatsApp chats and your email spam folder, then message us with your payment reference if it still has not arrived.

Copy and paste the details instead of typing them, and check there is no space at the end. Server addresses must include http:// and the port number exactly as we sent them.

From the moment we activate your login, not from the moment you install the app — so have your device ready before you order.

Message us on WhatsApp or email [email protected]. Tell us your device, the app you use and what you see on screen — a photo of the error helps a lot. Messages are answered in the order they arrive.

Your device and model, the app you use, roughly when the problem started and a photo of the screen. If only some channels are affected, name one or two. That lets us skip the back-and-forth.

Messages are answered in the order they arrive. WhatsApp is the quickest way to reach us; email is best for anything you want in writing.

Often, yes — evenings are when home networks are busiest. Restart the router and the TV device, pause large downloads, and try a network cable. If it continues on a wired connection, tell us which channels are affected and when.

Our website and support are in English.

Yes. momiptvhd.com is our website, and we only take orders through this site, our WhatsApp number +212 781 768 546 and [email protected]. Other websites and sellers use similar names and we cannot vouch for them. If anyone contacts you from a different number or asks you to pay somewhere else, message us first.

Our refund policy explains exactly when a refund applies and how to ask for one — please read it before you order. Read the full refund policy.

Our refund policy explains exactly when a refund applies and how to ask for one — please read it before you order. See the refund policy for the details.

Our only WhatsApp number is +212 781 768 546 and our email address is [email protected]. We link to both from every page of momiptvhd.com. We never contact you first from a different number to ask for payment.

Your card PIN, your online banking password, one-time security codes from your bank, or remote access to your phone. If anyone asks for these in our name, do not share them and let us know.

Only what we need to run your subscription and answer you: your contact details, plan and support messages. Our privacy policy explains what we keep and for how long.